Frequently Asked Questions

Q.) What major credit cards do you accept?
A.) We accept Visa and Master Card.

Q.) Does Denver Athletic have a retail store?
A.) Yes, a store for the serious athlete that demands service. We carry a wide variety of in-season apparel, equipment, and shoes. Located at 3101 S. Platte River dr., Englewood, CO 80110.

Q.) How do we market our product to the customer?
A.) We currently have a staff consisting of 12 sales people supported by customer service coordinators and purchasing. We have 4 great individuals to handle Inside/Internet sales and 8 dedicated to call directly on Professional Teams, Schools, Leagues, Recreation Departments and Corporate accounts. Most of our individual Team and League accounts are handled through inside sales. The majority of new accounts come from word of mouth as we do very little advertising.

Q.) Do we have a warehouse where product is stocked at our location?
A.)Yes. Our warehouse is approximately 7,500 square feet and is supplied year around. We stock numerous Team related items from field and protective equipment and balls for all sports to thousands of t-shirts, shorts, mesh jerseys and fleece.

Q.) Do we have a minimum order?
A.) Yes and No. All new customers are COD until their credit app is approved. We have no minimum order for items we carry on our shelves that do not require any lettering and can be picked up at our location. Any items ordered that require shipping will carry a shipping/handling charge of under $149.99: add a flat fee of $7.50, $150.00 - $399.99: add 5% of gross order amount, and over $400.00: add 4% of gross order amount. We do have a minimum order of $50.00 on all non-stock items that need to be ordered in and a 12 piece minimum for all stock items that require printing, embroidery or sewn twill. Please contact our sales department with any further questions.

Q.) What does "custom" mean when it comes to uniforms?
A.) "Custom" means a particular item is not stocked by the manufacturer or us and is made to order from scratch. These items commonly need a deposit placed prior to ordering and cannot be returned. It allows the coach to select the color and type of material, any special options, trims, panels and special sizing like a longer body or sleeves. Delivery time on custom varies. It can take from three to as long as twenty weeks. It all depends on the supplier and time of year. We can help determine the manufacturer to best suit all your needs. The upside of custom is you get exactly what you want. The downside is higher cost, waiting for product and minimum order quantities on both initial and fill in orders.

Q.) What is the best way to take care of my leather ball glove?
A.) Proper care should be taken to maximize the performance and durability of your glove. On leather gloves, use glove conditioner designed to break-in, clean, and condition. Use a clean cloth and work the conditioner over the entire glove, wiping off any excess amount. Repeat the process as necessary.

Q.) Is there a difference between reconditioning and recertification?
A.) Yes. Reconditioning is the term used in association with the replacement of helmet and face guard parts, as well as the cleaning and sanitizing of helmets. Recertification is the process by which helmets are given the status of approval per manufacturer's guidelines and the adopted NOCSAE® Standard for football helmets. For a helmet to be recertified, it must go through the reconditioning process by an Authorized Reconditioner.